Successfully responding to client objections

$39.00
Professional Development:
2 hours
Workplace Activities:
80 minutes
Online Length:
40 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements
Current stock: 0
Description

Description

What is this topic about?

This topic is about responding to questions, objections and push-back from prospects and clients to your advice or business development approaches. It addresses both price and non-price objections and looks at a common framework to respond in a calm and effective manner. It shows how to continue to build trust while helping clients overcome their concerns and risks in making a purchasing decision.

Why is this topic important?

This topic is important because it is quite natural for a client or prospect to have questions or concerns about new advice, products or services, yet many professionals feel frustrated or worried when this occurs. Any good relationship manager or business development expert needs the confidence to accept - even encourage - client questions and know how to respond to them in a way which helps the client gain the confidence to proceed.

Who is this topic for?

This topic is suitable for any relationship manager, client-facing professional and, especially, professionals involved in business development.

Additional Info

Additional Info

Professional Development:
2 hours
Workplace Activities:
80 minutes
Online Length:
40 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements

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