Successfully helping upset clients

$29.00
Total Length:
0.75 hours
Offline Length:
None
Online Length:
45 minutes
Certificate:
Yes on completion
Platforms:
Yes, on desktop, tablet or mobile (widescreen)
Current stock: 0
Description

Description

What is this topic about?

This topic is about one of the most important aspects of providing excellent client service: handling upset clients and their complaints. Clients who complain are offering the organisation a chance to identify and resolve problems, demonstrate excellent service, and keep loyal clients. From this topic, you will be able to view client complaints as opportunities, handle upset clients effectively, and ultimately create the opportunity for a positive client experience.

Why is this topic important?

This topic is important because only about 4% of clients complain. Most clients just silently take their business elsewhere. Dissatisfied clients tell as many as 20 other people about their experience. Yet almost all client complaints are fixable. It’s estimated that 95% of clients that have their complaints resolved will remain clients and keep doing business with the organisation. Upset clients are often only a lost opportunity because the professional didn't know how to respond.

Who is this topic for?

This topic is suitable for all professionals, but particularly those in service, sale or relationship management roles.

Additional Info

Additional Info

Total Length:
0.75 hours
Offline Length:
None
Online Length:
45 minutes
Certificate:
Yes on completion
Platforms:
Yes, on desktop, tablet or mobile (widescreen)

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