Strategies to boost repeat business

$39.00
Professional Development:
2 hours
Workplace Activities:
60 minutes
Online Length:
60 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements
Current stock: 0
Description

Description

What is this topic about?

This topic is about creating a sales and service experience which encourages repeat business from existing clients. We examine why a client may become a repeat purchaser of your products and services and how this should alter your sales and service process. We look at the best practices of businesses with high repeat sales and a range of practical ideas you can implement to boost your repeat clients.

Why is this topic important?

This topic is important because the cost of acquisition of a new client is high - it takes significant time and effort to find every new client. In comparison, repeat purchase clients have a low cost to retain, a lower cost to service (since they are familiar to you and you to them) and ultimately a higher 'return on investment'. Driving repeat client business is not expensive either and can be achieved simply through changes to your sales and service processes.

Who is this topic for?

This topic is suitable for anyone in a sales or service role, particularly in situations where a client can become a repeat purchaser. This may be because you have a wide range of products and services they could utilise over time, or because they need to periodically re-purchase any of your products and services. There are no pre-requisite topics and this topic is suitable for any level of experience.

Additional Info

Additional Info

Professional Development:
2 hours
Workplace Activities:
60 minutes
Online Length:
60 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements

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