Conducting effective client review meetings

$39.00
Total Length:
2 hours
Offline Length:
70 minutes
Online Length:
50 minutes
Certificate:
Yes on completion
Platforms:
Yes, on desktop, tablet or mobile (widescreen)
Current stock: 0
Description

Description

What is this topic about?

This topic is about holding a regular 'review' meeting with your clients. Review meetings provide a formal opportunity to reflect on your client relationship, identify strengths and weaknesses and plan for the future. In this topic we examine a step-by-step process to all aspects of client review meetings. This includes meeting preparation and agendas, detailed information on questioning strategies and tips for managing feedback and next steps.

Why is this topic important?

This topic is important because clients are the very centre of a professional's long-term success. A client review meeting helps identify and address unhappy clients before they leave or tell others. A review meeting helps retain existing clients, and set-up opportunities for repeat business, upsell or cross-sell. Client review meetings also give a professional greater visibility about future client opportunities.

Who is this topic for?

This topic is suitable for any professional in on-going client relationships. It is also useful for professionals involved in large projects, as part of a project debrief meeting, or transactional professionals with a post-implementation review process. This topic is not industry specific, so professionals with regulated client reviews will still need to address industry specific issues of compliance separately from this topic.

Additional Info

Additional Info

Total Length:
2 hours
Offline Length:
70 minutes
Online Length:
50 minutes
Certificate:
Yes on completion
Platforms:
Yes, on desktop, tablet or mobile (widescreen)

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