Building trust in the sales process

$39.00
Professional Development:
2 hours
Workplace Activities:
60 minutes
Online Length:
60 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements
Current stock: 0
Description

Description

What is this topic about?

This topic is about understanding the behaviours which build trust, particularly in a sales or service environment. This topic reveals the four elements of trust, how they work together to allow trust to develop between you and your clients and specific behaviours required in a sales environment to allow trust to occur. It provides you with skills and tools to assess your strengths and weaknesses in creating trust with prospects and client. It also provides specific actions to improve your trust-building skills.

Why is this topic important?

This topic is important because trust is one of the critical success factors in a sales and service environment. If you fail to establish trust with new prospects, it becomes a major barrier to their purchasing decision. If you fail to maintain trust with your clients over time, you will struggle with repeat sales, cross-selling, referrals or even retention of their existing business. Most sales and service professionals have blindspots in their trust building skills. This topic reveals your weaknesses and provides specific skills to build all four elements of trust with your clients.

Who is this topic for?

This topic is suitable for anyone in a sales or service role, whether it be developing new prospects or managing on-going clients. It is suitable for any level of experience. There are no pre-requisite topics and, indeed, this topic is often a good place to begin your sales and service development. While the topic is centred around sales and service, the elements of trust are universal and applicable to any internal or external business relationships.

Additional Info

Additional Info

Professional Development:
2 hours
Workplace Activities:
60 minutes
Online Length:
60 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements

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