Best practices in client service

$39.00
Professional Development:
2 hours
Workplace Activities:
75 minutes
Online Length:
45 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements
Current stock: 0
Description

Description

What is this topic about?

This topic is about best practice approaches when it comes to client service that will achieve a great result, every time. Here we will explore some tried and tested best practice approaches in client service to elevate the nature, longevity and value of the relationships you establish and develop with your clients. We cover four key best practices: make it easy for your clients, think about the long-term, build a personal relationship and keep in touch.

Why is this topic important?

This topic is important because your relationship with your clients is the source of their loyalty. Commercial transactions are the smallest part. This topic brings practical insight and action you can apply right now in your client relationships. Furthermore, best practice client service not only results in client retention, but it can prevent upset clients and client complaints from arising.

Who is this topic for?

This topic is suitable for any professional but particularly those in relationship management, sales or client service roles.

Additional Info

Additional Info

Professional Development:
2 hours
Workplace Activities:
75 minutes
Online Length:
45 minutes
Professional Development Certificate:
Yes on completion
FPA Accredited:
Yes
FPA Professional Dimensions:
2 hours Attributes and Performance
ASIC Knowledge Requirements:
2 hours Skill Requirements

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