Best practice listening skills

$39.00
Total Length:
2 hours
Offline Length:
80 minutes
Online Length:
40 minutes
Certificate:
Yes on completion
Platforms:
Yes, on desktop, tablet or mobile (widescreen)
Current stock: 0
Description

Description

What is this topic about?

This topic is about listening, as a dynamic form of professional communication. Listening is not a passive process. In fact, the listener can, and should, be at least as engaged in the process as the speaker. The phrase ‘active listening’ is used to describe this process of being fully involved, and in this topic we will explore some best practice techniques relating to being present, responding, considering the exchange in full and creating the best possible response to what you have heard. 

Why is this topic important?

This topic is important because if there is one communication skill you should aim to master, then listening is it. Good listening skills can lead to better client satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work.

Who is this topic for?

This topic is suitable for any professional. Good listening skills are fundamental to any role in professional services.

Additional Info

Additional Info

Total Length:
2 hours
Offline Length:
80 minutes
Online Length:
40 minutes
Certificate:
Yes on completion
Platforms:
Yes, on desktop, tablet or mobile (widescreen)

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